These Terms and Conditions ("Agreement") govern your use of the Luxeme Travel website and any services provided by Luxeme Travel Co. ("we," "our," or "us"). By using our website or booking travel services through us, you agree to be bound by this Agreement.

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1. General

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By accessing and using Luxeme Travel's website and services, you affirm that you are of legal age to enter into this Agreement. Luxeme Travel reserves the right to change, modify, or amend this Agreement at any time. Continued use of the website or services after such modifications shall constitute your acceptance of the revised Agreement.

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2. Booking Process

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2.1. Reservation Confirmation
All bookings are subject to availability. Your reservation is confirmed only after you receive a confirmation email from us. Please review your confirmation carefully to ensure all information is accurate.

2.2. Payment Terms
A non-refundable deposit or full payment, depending on the type of booking, is required to secure your reservation. If a deposit is paid, the balance is due within the specified timeline as per your booking details. Failure to make full payment within this timeframe may result in the cancellation of your booking, forfeiting any payments made.

2.3. Pricing
All prices listed on our website are in [Currency] unless otherwise specified. Prices are subject to change without notice due to fluctuations in exchange rates, government fees, or other circumstances beyond our control. Once a booking is confirmed, the price will not change, unless changes to the itinerary or services are requested.

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3. Cancellations & Modifications

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3.1. Cancellation by the Client
You may cancel your booking at any time by notifying us in writing. However, cancellations will be subject to our cancellation policy, which may include cancellation fees or the forfeiture of deposits. Cancellations made [30/60/90] days before the departure date may be eligible for partial refunds depending on the service and destination booked.

3.2. Cancellation by Luxeme Travel
In the rare event that Luxeme Travel cancels your booking, you will receive a full refund of all amounts paid. However, we are not responsible for any additional costs incurred, such as visa fees, airline tickets, or any personal expenses.

3.3. Changes by the Client
If you wish to modify your booking after it has been confirmed, Luxeme Travel will attempt to accommodate your request, but changes may be subject to availability and additional costs. Any modification requests should be made in writing and may require a rebooking fee.

3.4. Changes by Luxeme Travel
Luxeme Travel reserves the right to make minor modifications to your itinerary due to unforeseen circumstances such as weather conditions, operational requirements, or other situations beyond our control. Any significant changes will be communicated to you as soon as possible.

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4. Travel Documentation

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4.1. Passports & Visas
It is your responsibility to ensure that you have a valid passport and any necessary visas, permits, or other travel documentation. Luxeme Travel is not liable for any issues that arise due to incorrect or invalid documentation, including denial of boarding, entry, or exit from any country.

4.2. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical expenses, personal injury, loss of personal belongings, and other potential risks. Luxeme Travel is not responsible for any losses or additional expenses incurred as a result of insufficient or lack of travel insurance.

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5. Health & Safety

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5.1. Health Requirements
Some destinations may require specific vaccinations, medications, or other health precautions. It is your responsibility to check with the appropriate medical professionals for travel health advice and ensure that you meet the necessary health requirements for your chosen destination.

5.2. Safety Guidelines
Luxeme Travel makes every effort to ensure your safety while traveling. However, it is your responsibility to adhere to local laws and regulations, follow safety instructions provided by local authorities or service providers, and exercise caution at all times.

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6. Liability & Limitations

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6.1. Third-Party Suppliers
Luxeme Travel acts as an intermediary between you and various service providers (e.g., airlines, hotels, tour operators). We do not own, control, or operate these third-party suppliers. Therefore, we are not responsible for any injury, loss, damage, delay, or inconvenience caused by the actions or omissions of third-party suppliers.

6.2. Force Majeure
Luxeme Travel is not liable for any failure to perform its obligations under this Agreement due to unforeseen circumstances or events beyond our control, including but not limited to natural disasters, war, strikes, acts of terrorism, or other significant disruptions.

6.3. Limitation of Liability
To the fullest extent permitted by law, Luxeme Travel’s liability for any claim arising from the services provided is limited to the amount paid by you for the booking. We are not liable for any consequential, incidental, or indirect damages, including loss of profits or personal injury.

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7. Complaints & Dispute Resolution

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7.1. Complaints
If you encounter any problems during your trip, you must notify Luxeme Travel or the local service provider immediately so that we have the opportunity to resolve the issue. Complaints that are not reported at the time of the issue may not be eligible for compensation or refund.

7.2. Dispute Resolution
Any disputes arising from or related to this Agreement shall be resolved through negotiation between the parties. If a resolution cannot be reached, the dispute may be referred to mediation or arbitration as determined by the laws governing this Agreement.

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8. Intellectual Property

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8.1. Website Content
All content on the Luxeme Travel website, including text, images, logos, and designs, is the property of Luxeme Travel or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without written permission from Luxeme Travel.

8.2. Trademarks
Luxeme Travel's name and logo are registered trademarks. Unauthorized use of these trademarks is strictly prohibited.

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9. Privacy & Data Protection

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9.1. Privacy Policy
We take your privacy seriously. Please review our [Privacy Policy link] to understand how we collect, use, and protect your personal information.

9.2. Data Collection
By using our website or services, you consent to the collection and processing of your personal information for the purpose of providing travel services, processing payments, and complying with legal obligations.

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10. Governing Law

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This Agreement is governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

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11. Amendments

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Luxeme Travel reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review the Terms and Conditions periodically.

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12. Contact Information

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If you have any questions about these Terms and Conditions, please contact us at:
Email: ENQUIRIES@TDLB.COM.AU
Phone: +61 397 695 722